[DOWNLOAD] Itil Foundation Mock Exam
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JustCerts is giving a special offer for corporates, institutes and trainers to purchase the most recent bundle pack with 3 to 12 months to stay informed about the latest changes in Question 1. Justify This Statement. Answer : A Help Desk with ITIL v3 best practices, is one component of the overall service management and will feed information to a Service Desk through software and process hooks. Vip membership mybb There is a certified team of professionals who have compiled the ITIL Foundation syllabus certification exam questions and answers.
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Which ITIL guiding principle recommends using existing services, processes and tools when improving services? Progress iteratively with feedback B. Keep is simple and practical C. Start where you are D. Focus on value Who is responsible for defining metrics for change management? The change management process owner B. The change advisory board CAB C. The service owner D. The continual service improvement manager Which value chain activity communicates the current status of all four dimensions of service management? Improve C. Plan What defines the requirements for a service and takes responsibility for the outcomes of service consumption?
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A customer C. A configuration item CI D. An IT asset Which is one of the five aspects of service design? Management information systems and tools B. Risk analysis and management approach C. Management policy for business case creation D. Corporate governance and policy Which guiding principle helps to ensure that better information is available for decision making? Keep it simple and practical B. Collaborate and promote visibility C.
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Optimize and automate D. Think and work holistically What does the 'service request management' practice depend on for maximum efficiency? Self-service tools.
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ITIL Foundation Certification Exam Mock Test
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ITIL 4 is the latest version in the evolution of ITIL, the standard set of practices to support organizations through digital transformation. ITIL 4 is a start-to-finish IT services model for the delivery and operation of tech-enabled products and services. This will help in enhancing the quality of the IT sector and services management. This will also ensure a secure future and better-designated jobs in the significant ITIL sectors. Also, the certificate holder will develop the sharp skills in ITIL Certification Mock Tests , which in turn helps them in building a successful career. There is a high demand for IT professionals and managers in IT services. Thus, by having this certification, you will be able to apply your innovative concept in a realistic environment to be a successful practitioner. It covers the key elements, concepts, and terminology used in the ITIL service lifecycle , including the links between lifecycle stages, the processes used, and their contribution to service management practices.
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Statement of requirements SOR Answer : Configuration management system CMS Explanation The configuration management system CMS can be used to determine what other services, systems, or components are affected by a given component, and aids in determining the level of impact of a problem. Which stage of the continual service improvement CSI approach is BEST described by the phrase "Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision"?? Options are : Where do we want to be? Where are we now? How do we get there? Answer : Where do we want to be? Explanation Our vision describes where we want to be in the future. Options are : A complete set of all the documentation required to deliver world-class services to customers The implementation and management of quality IT services that meet business needs An internal service provider that is embedded within a business unit Technical implementation of supporting IT infrastructure components Answer : The implementation and management of quality IT services that meet business needs Explanation Service Management is a set of specialized capabilities for delivering value to customers in the form of services.
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Which of the following statements correctly states the relationship between urgency, priority, and impact? Options are : Urgency should be based on impact and priority Impact, priority, and urgency are independent of each other Impact should be based on urgency and priority Priority should be based on impact and urgency Answer : Priority should be based on impact and urgency Explanation Priority is based on the impact and urgency of the incident. They are determined and factored together to determine its relative priority among other incidents. Which one of the following is NOT part of the service design stage of the service lifecycle?
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Options are : Designing and maintaining all necessary service transition packages Producing quality, secure, and resilient designs for new or improved services Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced Answer : Designing and maintaining all necessary service transition packages Explanation The creation of service transition packages occurs during the Service Transition phase of the ITIL Lifecycle. Options are : Reduced total cost of ownership Improved quality of service Improved service alignment with business goals Better balance of technical skills to support live services Answer : Better balance of technical skills to support live services Explanation It is not the responsibility of Service Design to determine if a better balance of technical skills could support the live services. Supportability for live services rests with the Service Transition and Service Operations teams. Which one of the following is an objective of release and deployment management?
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Release should occur once an agreed-upon deployment plan has been established with customers and stakeholders. What is the key output handed over to service transition from the service design phase? Options are :.
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Prerequisite for the exam There is no prerequisite required to take the exam. Exam Structure 1. Domain 1: Understand the key concepts of itil foundation mock exam eexam 2. Domain 2: Understand how the ITIL guiding foundatuon can help an organization adopt and adapt service management 3. Domain 3: Understand the four dimensions of service management 4. Domain 5: Understand the activities of the service value chain, and how they interconnect 6. Practice exams have been designed by professionals and domain experts that simulate real time exam scenario.
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Practice exam questions have been created on the basis of content outlined in the official documentation. Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation. Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam. Write a review.
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This leads to an augmented requirement for trustworthy, high-quality IT services. It is easy for organizations to learn, tailor and implement to suit their working model. They are only meant for self-test practice purposes. Upon successful completion of the required study and practising with these tests you will be able to master the skills itil foundation mock exam accomplish the official test with excellent grade and integrate this knowledge in your everyday work. There are no pre-requites for entry into this examination. The level of difficulty depends on the level of scheme or qualification supported. The exam must be completed in 60 minutes. An answer grid would be provided to mark the right answer. And you are required to attempt all the questions without fail with no negative marking for any question. It is crucial to get an understanding of the overall linkages between the different stages in the Life-cycle, the processes used and their contribution to Service Management practices.
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